UPDATED 24 May 2018
Buckinghams will collect the personal details that you provide to us for the purposes of providing you with services and/or information you have requested.
Who owns the data we collect?
Buckinghams is the sole owner of the information collected. We will not sell, share, or rent this information to others other than when required to do so by law. The exception to this is where a third party or client requests we share or exchange their information with a third party for the purposes of promotion, marketing or introduction. e.g. where a supplier asks us to share their information with a bride.
Who is the Data Controller?
The data controller is EJ Wright
To get a copy of the data we hold for you or to change/update the data we have on record email:
Who has access to the data we hold?
For the purposes of our business operations we work with a range of third parties whom from time to time have access to the data we hold.
- Mark J Rees (accountants)
- The Business Hut (accountants)
- Ingle Ltd (web tech/hosting)
Who do we collect data from?
Business – we ask for your contact and business data to process orders and raise invoices and to deliver the service or product you have requested. We process your data to contact you about forthcoming events, news, updates and opportunities for your business, for our business marketing purposes, for general business communications and to inform you of products and services we believe may be of interest to you. We store your data in a cloud-based CRM system. This system is password protected. HMRC request we keep any transactional data for 6 years e.g. invoices. Although we may need to keep your data for this period you can ask to be removed from any marketing lists or future correspondence by emailing firstname.lastname@example.org.
Information we do share. The very nature of our business is to share the business details of wedding suppliers and venues to readers and customers online, in print, via phone, email and text and at our events. We will share your business contact details and business information with our readers and customers (e.g. brides and grooms) in the interest of promoting, advertising and marketing your business subject to the products and/or services you have purchased from us. You are responsible for the data you provide to us. Should you request certain or all of your data be removed from our website you must put your request in writing to email@example.com.
Subscribers – we ask for your contact data when you ‘opt-in’ to receive our newsletter(s). We process this data to contact you via email and send you information such as wedding related news, blog post updates, special offers, venue and supplier information, event dates, general inspiration and ideas. We store your data in a cloud-based system called Mailchimp. This system is password protected. You can unsubscribe at any time from receiving these emails via the ‘Unsubscribe’ link at the bottom of the emails we send you.
Website Users – users of our website may choose to share data with us via an online form e.g. by entering a competition or requesting a service or communication. We process this data to action the request and/or provide you with the information you have requested.
Ticket Buyers – we collect data for the purposes or processing our event ticket sales. We use Eventbrite, a cloud based system, for this process. This system is password protected. We collect the data to send tickets and to keep ticket holders updated about the event.
How do we collect your data?
We collect your data via online forms. These forms enable you to share your contact information with us so we can provide you with the information you have requested and/or to process any booking, order, enquiry or request you have made (e.g. adding your business details to our CRM system). These forms are stored in both digital and printed formats. Digital formats are stored in our CRM system. Printed formats are shredded once the information has been uploaded to our system and/or processed.
We have an e-Commerce function for various products and services via WooCommerce. The contact data we capture enables us to process and fulfil orders. We use a cloud-based third party system to process payments. No bank details are stored on our server.
We ask for your contact data when you complete a Quote Me Happy form. We process this data to contact you via email and/or telephone to provide you with the information you have requested. *You may opt in to sharing your email address with third party suppliers and venues. We will only share your details with third parties if you have given us permission by ticking the relevant permission box on the online form you have chosen to submit to us. Alternatively we will collate and forward to you a list of the relevant information you have requested.
Event Ticket Sales
We use Eventbrite to process our ticket sales and registrations. We collect your contact data to process your order and to communicate with you about the event. This is a cloud-based system. This system is password protected.
We will collect contact and preference information from you by phone and upload to our CRM system. This information is used for general day to day business operations.
NB: Printed data: Historical printed data is currently archived in a secure storage facility. We are working towards the safe disposal of this data by the end of 2018 (unless we are required to keep the data by law).
Additional Data Collection & Processing
Directory Contact Forms
When you complete a Supplier/Venue contact form on our website the email initially comes to Buckinghams so that we can monitor activity and prevent spam. We then forward that email to the supplier you have chosen to contact. You are responsible for the information you share with third party advertisers when you use contact forms on our site to contact third parties (e.g. you use the contact form to contact a supplier who advertises in the directory). We do not use this information for any other purpose than to put you in contact with the supplier you have reached out to.
You are responsible for the information you share publicly on your directory listing. Please inform us in writing at your earliest opportunity if any information is incorrect, needs adding or removing from your page. The information you share on your Directory Listing application will be shared publicly on our website in addition to the directory. You must inform us, in writing, if there is any information you do not wish to share in the directory. You may request, in writing to firstname.lastname@example.org, that your directory listing, in whole or in part, be removed. Such removal for the purposes of data protection does not affect any contract in place at the time of removal and any subsequent payments remain payable.
You are responsible for the information you share on your online profile and whether such information is kept private or made public.
Forums & Comments
You are responsible for information which you choose to share in our forums, in comment boxes or any other area of our website. You are strongly advised NOT to make public sensitive personal information such as contact details and address. Please respect the privacy of other users of this site and do not disclose information which they may have chosen to share with you.
Your profile is password protected and you are reminded that you are responsible for keeping your password safe and secure. Do not share your password with anyone else. We will never ask you for your password. If you believe your password has been compromised, you can change your password in your profile. If you require any help with your online profile or if you believe your password or account has been compromised please contact us as soon as possible.
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We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We use several analytics to track the patterns of users on our site (e.g. most read page, keywords used to find our site, time spent on our site). This information helps us improve our site and search listings. Our Analytics do not however disclose your personal information to us such as name or contact details.
We may share aggregated demographic information with our clients. This is not linked to any personal information that can identify any individual person. We may partner with other parties to provide specific services (e.g. photographers, caterers). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. For instance we will share your contact details with a photographer if you instruct us to for the purpose of contact. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Sharing data with Suppliers & Venues: Brides and grooms occasionally ask us to share their email address with suppliers and venues in order to receive direct communication from those businesses in relation to products and services. We will only share your details when you have expressly requested us to do so in writing or via a ‘permission to share’ tick box on an online form.
This web site contains links to other sites. Please be aware that Buckinghams is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Correction/Updating Personal Information
If your personally identifiable information changes, we will endeavour to provide a way to correct, update or remove the personal data provided to us. This can be done by emailing email@example.com, or for online profiles, by logging in to our website and amending your online Profile.
You can unsubscribe from our marketing emails at any time using the ‘unsubscribe’ button at the bottom of the email or by emailing firstname.lastname@example.org or call 07730 408971.
Notification of Changes
Your continued use of this website implies your acceptance to the above.
We are registered with the Information Commissioners Office
(c)Buckinghams Media 2018